There are three types of remote access that we use to help our clients and they are defined below.
- Permanent Access
- Access granted to technician for access as needed. Remote access is given with no per session permissions.
- On-Demand Access
- Access granted to technician on an on-demand of session basis and is usually granted by client at time of need.
- Desktop Viewing
- Unlike having full access to a clients computer the technician will only have visual access and control is retained by client