There are three types of remote access that we use to help our clients and they are defined below.

Permanent Access

Access granted to technician for access as needed. Remote access is given with no per session permissions.

On-Demand Access

Access granted to technician on an on-demand of session basis and is usually granted by client at time of need.

Desktop Viewing

Unlike having full access to a clients computer the technician will only have visual access and control is retained by client