Home EXPRESS CHECK-IN
Please fill out all information with a (*) in the field. This form is for xPress Check-in and we will require payment of Diagnostic fee before work can be done on the system. Based on the information that you provide we will contact and take payment over the phone or online.

Once this form is submitted, we will send you the information that you can print and attach to the machine when dropping it off. If you have asked for a in home pickup please wait for a secondary email or phone call from us verifying that we have that availability to do so. In home pickups are not available same day. If you need same day pickup please fill out form and call us at the location that you are closest to.

Arlington - (781) 646-4300
Winchester - (781) 729-5755
 
Xpress Check-in Form
First Name: *
Last Name: *
Address: *
Daytime #: *
Home #: *
Email: *
Drop Off Location: *
NOTE: *We will call during our normal business hours to schedule a pick up **Pick-up is not available in all areas
Manufacturer:
Model #:
Type: *
NOTE: Please be as specific as possible. If you have a password to get on the system, we require that before working on it.
Symptoms: *
Completion Time:

Repairs are usually completed within (1) business week from drop off of system. However, due to the volatile nature of PC repair some can take longer due to part delivery and customer communication. The Computer Cafe offers rush services on all repairs that guarantee work to start within a predetermined time frame. This does not guarantee the completion of work.
Rush Service: *
REPAIR POLICY:

Repair Labor: $85/hour

Diagnostic Fees Below: (non-refundable)
Laptop/Desktop Fee - $60
Laptop Hardware Fee - $85

The lead technician will contact you if the repair is going to be more than 2.5 billable hours, or parts are needed for approval.

Rush Service is based on start times, and in no way guarantees the completion of repair.

Repairs are warrantied for 30 days from day of completion. Re-occurring virus, spy-ware and/or malware infections are not covered by warranty.

The Computer Cafe and its Employees are not responsible for data that is lost, corrupt or missing either prior, during or after repair process. Backing up sensitive or important data falls upon the owner of the system solely. Customers are responsible for providing the technician assigned to his / her computer with all software that needs to be reinstalled as well as any activation codes necessary for proper installation.

BY CHECKING BELOW & SUBMITTING INFORMATION YOU ARE AGREEING TO THE ABOVE POLICY:

*
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